We pride ourselves on our results.
Decades of knowledge and experience in every project.

Our teams are more than happy to answer any questions you might have about the services we offer. For further information, check out our FAQs below to see if any of the answers you need are already available.

“I can highly recommend Saint Flooring. I am actually about to get some work done on my own house — that’s a recommendation you can trust!”

Nationwide House Builder/Developer,
Mid & East Midlands

Frequently Asked Questions

Do you need power and heating to install flooring?

Yes, in order to adhere to manufacturers guidelines, power and heating are required.

Is my carpet bleach cleanable?

Please refer to the relevant manufacturer’s website for information.

How do I activate my Amtico guarantee?

You can activate your Amtico guarantee by visiting the website:  www.amtico.com/flooring/products/warranty-information/

Do I have a fitting guarantee or warranty?

Yes, a fitting guarantee is available for 2 years from point of installation.

Will furniture scratch my LVT?

Yes, there is a high chance that this could happen. To avoid this, you should ensure all furniture feet or bases have felt padding applied. You can also check the manufacturer’s website for more detailed instruction on this.

Will furniture indent my cushion vinyl?

Yes, heavy furniture can mark or leave indents in your vinyl floor covering.

Do I have a manufacturers guarantee?

In order to activate a guarantee, you will need to register your flooring with the manufacturer directly as each manufacturer offers a different warranty period for each type of flooring. This only covers any manufacturing faults of the product that they agree to after an inspection.

Can matting/mats discolour my vinyl/LVT flooring?

Yes, matting can draw the colour from your flooring product.

Is it normal for my vinyl to bubble?

Yes. As your new build property settles, moves and temperatures changes in your plot, including internal heating, can cause the flooring to bubble. However, this is normal and can easily be resolved.

Can I use a steam cleaner on my LVT floor?

No, it is recommended you should not use a steam cleaner as it can damage the adhesive holding the tiles in place.

What vacuum cleaner should I use on my LVT? 

We recommend the use of a dust mop to collect daily dust and debris. The weight of heavy, upright vacuums can cause damage to hard floors.

Do you have a CHAS certificate?

Yes, we do have a CHAS certificate.

Do you have SMAS ?

Yes, we are SMAS accredited. Health and safety are of the utmost importance to our company.

What is the acceptable joint gap in an installation of Luxury Vinyl Tile (LVT) plank or tile and why does gapping happen?

From both a manufacturing and installation perspective, it is very difficult to install individual pieces of an LVT plank or tile and not have any visible joints or gaps. These should not be viewed as defects, for the following reasons. Firstly, there may be an expectation that an installed floor finish will be completely free of any visible joints, an expectation that should be considered and managed. It is also important to understand some of the factors that affect a resilient floorcovering installation. All resilient floorcovering manufacturers produce products to a specification and “manufacturing tolerance”, which we will come on to later. Subfloor undulation, temperature variation and movement, colour and adhesive selection for “stick down” LVT can also be a factor. Subfloor undulations can affect installation and will cause discrepancies in the plank or tile size, as a dip in the floor will make that area longer than that surrounding it. As a result, the fixed-size plank or tile cannot cover the distance without having gaps in the joints. Even small undulations can influence gapping. Clearly, the smaller the piece of floorcovering, the greater the potential for gapping. Seasonal temperature and variations in ambient conditions will cause thermal expansion (warmer conditions) and contraction (cooler conditions). This movement affects the building structure, the subfloor and the floor covering. Thermal and general movement must be considered, as this will also have an influence on the floorcovering and the potential for gapping, especially on timber, chipboard and plywood subfloors. The colour of the selected floorcovering will have an influence, as lighter colours will show the joints more easily than that of a darker one. When installing “stick down” LVT, some adhesives will also allow the floorcovering to move slightly, especially high-tack, pressure-sensitive type adhesives. Due to their nature, they remain soft and tacky, allowing the floorcovering to move slightly.

Do your curtains/blinds comply with child safety regulations?

Yes, all our products comply with current child safety regulations. We are members of the BBSA.

Are curtains made to measure?

Yes, all plots are fully measured and curtains are made here in-house with our own makers.

Are the curtains lined?

Yes, all curtains are fully lined.

Can I have blackout lining?

Yes, this can be quoted for as part of your package.

Do curtains/blinds come with any kind of warranty?

Yes, curtains and blinds come with a warranty for 12 months after the date of installation.

Will you do private sales?

Yes. Feel free to call one of our team for more information about private sales. Take a look at our contact page for more information.

Do you install evenings or weekends?

Unfortunately, our standard working hours only occur during weekdays, unless otherwise agreed and quoted for.

Can I measure for curtains/blinds myself?

You can measure for curtains and blinds yourself, however we will not be able to take responsibility if your product does not fit upon installation. Please feel free to call our team for advice on measuring your own space.

Don’t just take our word for it

“I have worked with Saint flooring for over 10 years now and in my opinion they are one of the best flooring companies out there, they are always willing to help and are perfectly set up to assist developers’ flooring needs.”

MD of Persimmon Homes

Don’t just take our word for it

“Lucy, Luke and the team are immensely professional, approachable and reactive. They quickly understand any brief, offer great quality and fantastic service.”

William Davis

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Saint Group can help your business?

Click here to contact us and speak to one of our dedicated flooring and interior teams.