Customer Care

Our Customer Care Commitment

Our team is on hand
whenever you need us

Our dedicated customer care team are on hand from the moment they receive your instruction to the moment the works are completed. Their commitment to you and your client is unquestionable.

Keeping you informed every step of the way – communication is key! Working closely with our dedicated service managers and contract managers we strive to ensure that all of your queries are resolved swiftly and you receive the highest quality result.

Contact

We aim to call our clients within 24 – 48 hours from when we receive a job card from the builder.

Inspection

We offer a 2 year fitting warranty from the day of fitting for any fitting issues reported.

Support

Each builder is allocated their own Customer Care Co-ordinator who keeps them up-to-date with the progress of their job.

Completion

Our fitters confirm customer satisfaction on the day of fitting and schedule any follow up requests, which is all communicated back to the builder.

Our team is on hand
whenever you need us

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In partnership with the UK’s best suppliers

Don’t just take our word for it

“I have worked with Saint flooring for over 10 years now and in my opinion they are one of the best flooring companies out there, they are always willing to help and are perfectly set up to assist developers’ flooring needs.”

Morris Homes

Don’t just take our word for it

“Lucy, Luke and the team are immensely professional, approachable and reactive. They quickly understand any brief, offer great quality and fantastic service.”

William Davis