Going the extra mile to make sure our clients and their customers receive only the best service. Our installers have the correct skill set, tools, time and experience to complete the work required.
Our Customer Care Commitment
Our team is on hand whenever you need us
Our dedicated customer care team are on hand from the moment they receive your instruction to the moment the works are completed. Their commitment to you and your client is unquestionable.
Keeping you informed every step of the way – communication is key! Working closely with our dedicated service managers and contract managers we strive to ensure that all of your queries are resolved swiftly and you receive the highest quality result.
Contact
We aim to call our clients within 24 – 48 hours from when we receive a job card from the builder.
Inspection
We offer a 2 year fitting warranty from the day of fitting for any fitting issues reported.
Support
Each builder is allocated their own Customer Care Co-ordinator who keeps them up-to-date with the progress of their job.
Completion
Our fitters confirm customer satisfaction on the day of fitting and schedule any follow up requests, which is all communicated back to the builder.
We both just want to say how incredibly impressive Saint Flooring and Interiors have been, from the outset until now we have experienced the most outstanding customer service from Ian Myatt, Zoe House, Tracy Leather and every other member of the team that have been involved in one way or another to help us achieve the finish we required, we can’t thank you all enough for this process.
It is so refreshing to know that all of a company’s departments work at this level and not just a few.”
Don’t just take our word for it
“I have worked with Saint flooring for over 10 years now and in my opinion they are one of the best flooring companies out there, they are always willing to help and are perfectly set up to assist developers’ flooring needs.”
Morris Homes
Don't just take our word for it
“I have worked closely with Saint flooring for many years; in my role as Head of Customer Care for a Nationwide group PLC, it is imperative that we have contractors we can rely on! Saint tick all the boxes: quality, reliability, and a great product. The fitters are always polite and pleasant to deal with. On the rare occasion we requested a call-back, nothing was too much trouble.”
Nationwide House Builder/Developer, Mid & East Midlands
Don't just take our word for it
“We would just like to say what a fantastic job your fitter John did when he came to replace the flooring in our bathroom. Not only did he replace the board underneath, but when he discovered the grouting strip were incorrect, he went back to Winsford to get the correct size and returned to fit them.”
Don’t just take our word for it
“William Davis Limited began trading with the Saint Group in January 2018 and from the first introductory meeting with Steve and Lucy Turner in August of the previous year, there was no doubt in my mind that we would have a successful trading relationship with a company and a team that are very passionate about delivering upon their promises.”
William Davis
Don’t just take our word for it
“we just wanted to say what a fantastic job your fitting guys have done on the Amtico flooring in the reception area & kitchen. Despite what must’ve been a difficult job in following the curve of the walls, the finish looks amazing. The herringbone is dead centre and the attention to detail around the doors frames and floor boxes is exceptional.”
Bellway - Managing Director
Don’t just take our word for it
“Thank you Kelly, the flooring was amazing and we are over the moon with the detail and quality of fitting.”
“I am writing to praise one of your employees Justine, who deals with our site. In this industry, as you know, we are very quick to play the blame game but not so forthcoming with people who go above and beyond. Justine has been out of this world in helping our site reach our targets not just at year end but every day. She is always happy, polite and she also has a great sense of humour”
Don’t just take our word for it
“Lucy, Luke and the team are immensely professional, approachable and reactive. They quickly understand any brief, offer great quality and fantastic service.”
Your designated member of our customer care team will confirm all appointments by phone or email.
A reminder is then sent 24 hours prior to the appointment via “Text Magic” to your mobile device.
This confirms to the client that their appointment is scheduled:
Our clients receive an automated report every Monday morning, via email. This advises them on the current situation of any outstanding cases. We send daily updates on all completed works, including our customer satisfaction sheet. The Saint teams also update any individual client portals with all of the information required.
On completion of works we give the customer the opportunity to provide feedback on the works undertaken.
Want to find out more about how Saint Group can help your business?
Click here to contact us and speak to one of our dedicated flooring and interior teams.
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